Failure handling

A 408, 429 or 5xx answer, a timeout, or no answer is tried again after 1 and 5 minutes, 30 minutes, then 2, 6, 12 and 24 hours: 8 tries over about 45 hours. Other answers and redirects aren’t retried.

• Every try shows in the webhook’s delivery log in Settings, with the answer it got. Retry sends one again; Resend failed sends every failed one again.
• If nothing gets through for 3 days, Salesteam pauses the webhook and emails you. New events wait in its log, so once the address works, turn it back on and click Resend failed.
• An address that answers 410 Gone stops getting events. A webhook a tool added through the API is removed, as REST hooks expect; one added in Settings is paused.